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NewsletterRescheduling
The NOS reserves the right to make any changes to course content at any point. It may be necessary, on occasion, to alter scheduling during the course (if, for example, a coach is ill). We try to keep this to a minimum and will do our best to provide notice of any changes. Please note we are not able to accommodate N/A requests during NOS short courses. If you are unable to attend any portion of the course, the NOS is under no obligation to rearrange the schedule or reorganise missed sessions.
Cancellation by NOS
The NOS reserves the right to cancel a course. If this occurs, we will refund your course fee in full.
Cancellation by you
All cancellation requests must be made in writing to [email protected]. Refunds should be received within 10 working days where applicable.
| Notice Period | Refund | Charges |
| Within 14 days of booking | Full refund (minus transaction cost) | Transaction costs |
| After 14 days of booking | 75% of course fee | 25% of course fee |
| Within 42 – 15 days before the start of the course | 50% of course fee | 50% of course fee |
| Within 14 days before the start of the course | No refund | Full course fee |
Bookings made within 42 days of the start of the course will only have a 48-hour period of being fully refunded (minus any transaction fees) before switching to the standard terms of cancellation (a 50% course refund within 42 – 15 days before the start of the course and no refund within 14 days of the start of the course).
If you opt for a repayment plan, any refunds for cancellations will depend on what payment has been made by the point of cancellation. The policy will follow the same dates and rates as above, so, as an example, if you have only paid 50% by the time of cancellation 40 days before the start of the course, then no refund will be due.