Studio and Events Manager

To ensure the smooth and efficient running of the office, studio spaces, and building 

To manage the maintenance and operations of the studio 

To manage and co-ordinate all NOS events 

To manage and co-ordinate the venue hires processes and earned income streams 

To manage cleaners, caretakers, FoH, and maintenance workers 

To provide logistical and administrative support to the wider NOS team 

Act as the point of contact for external venues during NOS productions and performances  

Organise logistics for delivery of instruments, set, props, and technology for NOS residencies and performances 

Organise accommodation and travel for Artists and Staff during NOS residencies and performances 

Act as Duty Manager for external events where required and for in-house events and manage FoH and caretaking staff as required 

Organise and manage logistics for all events at the National Opera Studio’s premises  

Manage ticketing processes and guest lists in partnership with the marketing department  

Oversee management of box offices 

Ensure accurate events paperwork and records are kept, including managing venue contracts, PRS, rights/licence contracting, and audience data 

When necessary, provide or oversee catering for in-house events and liaise with external caterers for external events  

Set up spaces for performances, rehearsals, and coaching sessions  

Ensure that all spaces are kept tidy and are left in a useable condition and that all props, costume, filming/lighting equipment is safely stored away when not in use 

Ensure the building is safe at all times and oversee Health & Safety requirements 

Lead on overseeing the continuous and effective operation of the NOS premises 

Develop and review the annual maintenance plan for the NOS, including budgeting  

Be responsible for ensuring that regular maintenance and timely repairs are carried out on NOS premises, guiding other staff as necessary  

Review contracts at regular intervals, examining quality and value and benchmarking as appropriate, putting out to tender for larger maintenance contracts  

Advise the Executive Director on changes or improvements to the effective running of the NOS premises  

Oversee all IT functions including IT maintenance and liaising with our IT providers  

Work with the Finance Administrator and Executive Director to maintain timely payments processing, appropriate approval of incoming invoices, and timely issuing of outgoing invoices  

Support the Executive Director in ensuring efficient and effective systems, procedures and controls are in place across the organisation 

Take ownership of maintaining the CRM across the organisation  

Work to make financial and other processes as seamless as possible for staff yet still robust, working to make processes automated where possible and integrated with a new CRM, website, and online payment and booking systems. 

Line-manage and schedule the caretaker, FoH team, and cleaners 

Ensure members of the NOS staff have access to information on financial processes as appropriate  

Manage and support all other staff in their finance and operations functions  

Issue contracts for visiting coaches, artists and staff, working with the Head of Artistic Planning and Executive Director, updating clauses in line with any changes in legislation  

Coordinate the Studio’s Hires function, managing processes and payments, the hires email account and calendar 

Liaise with external companies, artists, coaches and members of the public to give quotes, take bookings, and send contracts 

Create invoices, or liaise with the Executive Director regarding invoices and follow up on payments 

Organise the supply of FoH and caretaking staff where needed  

Attend staff meetings and hold regular maintenance meetings with the appropriate personnel  

Attend to and deal with day-to-day enquiries, including overseeing and managing different email accounts 

Ensure that stocks of stationery, refreshments, and other office supplies are sufficient and place orders as required or requested 

Ensure that the library is kept in a tidy and organised condition 

When requested, order from and return scores to music publishers 

Work with and help other departments or members of staff as required 

Be willing to undertake training as required 

Work evenings or weekends where required and form part of the front of house team at NOS events as needed 

Work with all staff to foster strong relationships with donors and audience members  

Be keen to make a positive contribution to the life of NOS  

Work as part of a team and contribute to the viability, strategic planning and development of the organisation as a whole  

Act as ambassador and advocate for NOS, and actively support the external-facing functions of the organisation where appropriate  

Actively pursue and develop all duties and responsibilities in accordance with the policies and values of NOS  

Working in office or event coordination 

Implementing and improving the efficiency of workflows  

Budgeting and scheduling, including some staff management  

Organising and managing deliveries  

Working as Front of House at events either in hospitality or the arts  

Leading a team in customer facing roles  

A knowledge of opera, classical music, or other artistic performances 

Strong organisational and time management skills, with the ability to prioritise tasks effectively 

Excellent communication and interpersonal skills, with the ability to build and maintain key relationships 

Be a resourceful, capable and confident problem solver 

Polite and courteous manner at all times 

Punctual and compliant with time-recording procedures 

A flexible approach and positive attitude to change 

A calm, practical approach to work undertaken 

Self-motivated with the ability to think ahead, anticipate problems and find solutions 

Ability to represent NOS externally in a confident and professional manner 

a covering letter detailing your interest and suitability for this role  

an up-to-date CV outlining your relevant employment, skills, experience and qualifications plus the names and contact details of at least two referees who are in a position to comment on you professionally